Last updated: March 2026
Privacy Policy
Chum (“we”, “our”, or “us”) operates the Chum mobile application and website (the “Service”). This Privacy Policy explains how we collect, use, and protect your information when you use our app and related services.
By using Chum, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
When you use Chum, we may collect the following types of information.
Account Information
When you create an account, we may collect:
- Name
- Email address
- Login credentials
This information is used to create and manage your account.
Health and Wellness Information
Chum allows users to track wellness and cycle-related information. This may include:
- Cycle and period tracking data
- Symptoms and wellness insights
- Lifestyle habits such as sleep, stress, or activity levels
This information is used to provide personalised insights and improve the functionality of the app.
Usage Data
We may automatically collect certain information about how the app is used, including:
- Device type
- Operating system
- App interactions
- Crash reports or performance data
This helps us improve the reliability and performance of the app.
2. How We Use Your Information
We use the information we collect to:
- Provide and operate the Chum app
- Personalise your experience within the app
- Deliver cycle insights and wellness features
- Improve the performance and functionality of the service
- Respond to support requests or enquiries
- Communicate updates about the service
We do not sell your personal data.
3. How Your Information Is Stored
We take reasonable security measures to protect your personal information.
Your data is stored using secure infrastructure and protected using industry-standard safeguards designed to prevent unauthorised access, disclosure, or misuse.
Access to personal data is limited to authorised personnel who require it to operate and improve the service.
4. Sharing of Information
We do not sell, rent, or trade your personal information.
Your information may only be shared in the following limited circumstances:
- With trusted service providers who help us operate the app (such as secure hosting or infrastructure providers)
- If required to comply with legal obligations
- To protect the safety, rights, or integrity of our users or services
Any third-party providers we work with are required to maintain appropriate privacy and security protections.
5. Data Retention
We retain personal information only for as long as necessary to provide our services and fulfil legal obligations.
If you delete your account, we will take reasonable steps to delete or anonymise your personal data unless we are required to retain certain information for legal or operational purposes.
6. Your Privacy Rights
Depending on your location, you may have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data
- Withdraw consent for certain types of data processing
To exercise any of these rights, please contact us using the contact information provided below.
7. Children’s Privacy
Chum is not intended for use by individuals under the age of 14.
If a person under the age of 14 wishes to use the app, they must do so with the consent and supervision of a parent or legal guardian.
We do not knowingly collect personal information from children under 14 without parental consent. If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to remove that information from our systems.
If you believe that a child under the age of 14 has provided personal information to us without parental consent, please contact us so that we can investigate and take appropriate action.
8. Third-Party Services
Chum may rely on third-party services to support certain functions of the app, such as hosting, analytics, or payment processing.
These providers may have access to limited information necessary to perform their services but are required not to use or disclose that information for other purposes.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
If changes are made, the updated policy will be posted on this page with the revised “Last updated” date.
We encourage users to review this policy periodically.
10. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, you can contact us at:
Email: hello@chum-app.com